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Shipping Policy

  1. Processinag Time
    • Standard Candy Orders: Orders are typically processed within 1–3 business days.
    • Custom Orders & Platters: Require 3–5 business days prior to shipping or pickup.
  2. Shipping Rates & Delivery
    • Shipping rates are calculated at checkout based on destination and package weight.
    • Tracking details will be emailed to you as soon as your order ships.
  3. Temperature & Perishable Notice
    Candy and chocolate can be sensitive to extreme heat. During warmer months, we recommend selecting expedited shipping. TreeHouse Sweets is not responsible for melted items resulting from packages left unattended outdoors after delivery.
  4. Local Pickups & Cart Services
    • Local Delivery/Pickup: Available for select South Florida locations.
    • Cart Event Setup: Candy cart setups are delivered directly to your venue on the date specified in your booking contract.
  5. Address Accuracy & Returns
    Please ensure your shipping address is correct before submitting your order. Due to the edible nature of our products, all candy sales are final, and we cannot accept returns on food items once shipped. If your package arrives damaged, please contact us immediately.